Term and Conditions

Welcome to Crystal Imagery Shop. These Terms and Conditions govern your use of our website and purchases of our premium crystal products. By accessing our site and making purchases, you agree to these terms in their entirety.

1. Website Usage and Intellectual Property

1.1 Website Access

Our website is designed for customers seeking premium crystal glassware and engraved gifts. The elegant presentation and detailed product information reflect our commitment to quality and craftsmanship.

1.2 Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, and product designs, is the property of Crystal Imagery Shop and protected by international copyright laws. The “CARVED Logo CRYSTAL” and other branded elements are trademarks of our company.

2. Products and Services Description

2.1 Product Range

We specialize in premium crystal products including:

• Red and White Wine Glasses
• Champagne Flutes and Beer Glassware
• Crystal Decanters and Ice Buckets
• Engraved and Personalized Items
• Awards and Trophy Gifts
• Seasonal items including Christmas Ornaments

2.2 Product Customization

Many of our products can be personalized with engraving. Due to the custom nature of these items:

• All personalized items are made-to-order
• Custom items cannot be returned or exchanged unless defective
• Customers are responsible for verifying customization details before purchase

2.3 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment Terms

3.1 Order Process

Orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order ships.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Pricing and Taxes

All prices are listed in US dollars. Customers are responsible for any customs duties, taxes, or import fees imposed by their country’s regulations.

4. Shipping and Delivery

4.1 Shipping Methods

We offer two shipping options:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered within 15-25 business days after shipment

4.2 Shipping Limitations

We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on destination and customs processing.

5. Returns and Exchanges

5.1 Return Policy

We want you to be completely satisfied with your purchase. Our return policy includes:

• 15-day return window from delivery date
• Items must be unused and in original packaging
• All certificates of authenticity and tags must be present
• Refunds processed within 5-7 business days after we receive returns

5.2 Non-Returnable Items

The following items cannot be returned due to their personalized nature or hygiene considerations:

• Personalized and engraved items (Custom Coffee Mugs, Engraved Wine Bottles, etc.)
• Christmas ornaments with personalized elements
• Opened or used glassware

5.3 Return Process

To initiate a return:

1. Submit a Return Request Form to [email protected]
2. Wait for return authorization with RMA number
3. Securely package the item in original packaging
4. Ship to our returns address
5. Allow 3-5 business days for processing upon receipt

6. Liability Limitations

6.1 Product Use

Our crystal products are designed for decorative and functional use. While crafted with durability in mind, crystal glassware requires careful handling to prevent breakage.

6.2 Website Operation

We strive to maintain continuous website availability but are not liable for temporary unavailability due to technical issues beyond our control.

6.3 Maximum Liability

Our maximum liability to you for any claim relating to your use of our website or products shall not exceed the purchase price of the products in question.

7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our complete Privacy Policy is available on our website and outlines how we collect, use, and safeguard your data.

8. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved through good faith negotiations, and if necessary, through the appropriate courts in Oakland, California.

9. Policy Updates

We reserve the right to update these Terms and Conditions as needed to reflect changes in our business practices or legal requirements. Continued use of our website after changes constitutes acceptance of the revised terms.