Returns & Exchanges

At Crystal Imagery Shop, we take as much care in ensuring your complete satisfaction as we do in crafting our exquisite crystal collections. We understand that sometimes a product may not meet your expectations, and we’re committed to making the returns process as elegant and straightforward as our crystal designs.

Eligibility Requirements

To be eligible for a return or exchange, your item must meet the following criteria:

• The item must be unused and in the same condition as when you received it
• Original packaging must be intact, including all protective materials
• All certificates of authenticity and tags must be present
• The return must be initiated within 15 days of delivery
• A valid proof of purchase or order number is required

Non-Returnable Items

Due to the personalized nature of certain products and hygiene considerations, the following items cannot be returned or exchanged:

• Personalized and Engraved Items: Custom Coffee Mugs, Engraved Wine Bottles, Engraved Coasters, CARVED Logo CRYSTAL items, and any products with custom engraving
• Christmas Ornaments with personalized elements
• Opened or used glassware for hygiene reasons

Please carefully review personalized items before purchase, as we cannot accept returns on custom-made products.

Return & Exchange Process

Follow these simple steps to initiate your return or exchange:

1. Submit Return Request: Complete the Return Request Form below and email it to our customer service team
2. Receive Authorization: Wait for our return authorization email with instructions and RMA number
3. Package Your Item: Securely pack the item in its original packaging with all included materials
4. Ship Your Return: Send the package to our returns address (provided in your authorization email)
5. Processing: Allow 3-5 business days for processing once we receive your return

Refund Information

Once your return is received and inspected, we will process your refund within 5-7 business days. Please note:

• Refunds will be issued to the original payment method
• Shipping costs are non-refundable (except for defective items)
• Return shipping costs are the customer’s responsibility
• For payments made via PayPal, Visa, MasterCard, or JCB, refunds will appear on your statement within 7-10 business days depending on your financial institution

Exchanges

We happily accept exchanges for the same item in different quantities or for items of equal value. For exchanges:

• Follow the standard return process
• Clearly indicate your exchange preference in the return form
• We will ship the replacement item once we receive your return
• You will be responsible for shipping costs for both return and new shipment

Defective or Damaged Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement at no additional cost to you, including covering return shipping.

Return Request Form Template

Please copy and complete the following form, then email it to [email protected]:

Return Shipping Address

After receiving your return authorization, please ship your return to:

This policy was last updated in December 2023. Crystal Imagery Shop reserves the right to update this policy as needed.