Welcome to Crystal Imagery Shop, where we bring elegance and celebration to your doorstep. Below, you’ll find answers to common questions about our products, shipping, payments, and more. Should you need further assistance, our dedicated team is always here to help.

Product Information

What types of glassware and gifts do you offer?
We specialize in premium glassware and personalized gifts, including crystal red and white wine glasses, champagne flutes, beer mugs, decanters, custom-engraved items, and more. Our collections feature exquisite pieces from brands like Ravenscroft Crystal and Bormioli Bar Glasses, designed to elevate every moment.
Are your products suitable for special occasions?
Absolutely! Our products are crafted for celebrations, from intimate dinners to grand events. Items like award trophies, Christmas ornaments, and engraved wine bottles make perfect gifts for milestones and holidays.
Do you offer custom engraving services?
Yes, we provide custom engraving on items like coffee mugs, coasters, and wine bottles to add a personal touch to your glassware.

Shipping and Delivery

What shipping options are available?
We offer two reliable methods:
– Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 days after dispatch.
– Free Shipping: Complimentary on orders over $50 via EMS, delivered in 15-25 days after dispatch.
How long does order processing take?
All orders require 1-2 business days for processing before shipment.
Do you ship worldwide?
We ship globally, except for some Asian countries and remote locations. For specific delivery availability, please contact us at [email protected].
How is my glassware packaged to prevent damage?
We use protective materials and partner with premium carriers to ensure your delicate items, such as crystal stemware and flutes, arrive safely.

Payments and Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Can I create an account to track my orders?
Currently, we focus on seamless checkout without mandatory accounts. For order tracking, please use the details provided in your shipping confirmation or contact us directly.

Returns and Refunds

What is your return policy?
If you’re not delighted with your purchase, you may initiate a return within 15 days of receipt. We stand behind our products and strive for your complete satisfaction.
How do I start a return?
Please email us at [email protected] with your order details, and our team will guide you through the process.

Customer Service

How can I contact customer service?
Reach us at [email protected] for assistance with tracking, delivery estimates, or any other inquiries. We’re based in Oakland and serve customers worldwide with a personal touch.
What if I have issues with my delivery?
Contact us immediately, and we’ll work with our carriers to resolve any problems. Your experience is our priority.

Thank you for choosing Crystal Imagery Shop—where every sip tells a story. We’re honored to be part of your celebrations and quiet moments alike.